Privacy Policy

This Privacy Policy describes how The Scarlet Haven collects, uses, and shares information about you when you visit our website The Scarlet Haven and purchase our physical products. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of information:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, and shipping/billing address.

  • Payment Information: Credit card details or other payment information (processed by a secure third-party payment processor). We do not directly store your full credit card information.

  • Order Information: Details about the products you purchase, order history, and any special instructions.

  • Communication Information: Any communication you have with us, including emails, chat logs, and customer support inquiries.

  • Account Information: If you create an account, we may collect your username and password.

  • Optional Information: such as reviews, surveys, or feedback.

• Information We Collect Automatically:

  • Usage Information: Information about how you use our Site, including pages visited, time spent on the Site, and links clicked.

  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can control cookies through your browser settings.

  • Location Information: If you allow location services on your browser or mobile device, we may receive general location information.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including shipping and delivery.

• To provide customer support and respond to your inquiries.

• To communicate with you about your orders, promotions, and updates.

• To improve our Site and services.

• To personalize your experience on our Site.

• To prevent fraud and ensure the security of our Site.

• To comply with legal obligations.

• To send marketing emails, if you have opted in. You may opt out at any time.

3. Sharing Your Information

We may share your information with the following third parties:

• Service Providers: Third-party vendors who assist us with payment processing, shipping, marketing, and other services.

• Shipping Carriers: To facilitate delivery of your orders.

• Payment Processors: To process your payments.

• Legal Compliance: If required by law, we may share your information with law enforcement or other government agencies.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

• Marketing Partners: (Only if you have opted in) To provide you with targeted advertisements or promotional materials.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We use secure socket layer (SSL) encryption for payment processing and other sensitive data

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your information, subject to certain exceptions.

• Opt-Out: You can opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at thescarlethaven@thescarlethaven.com.

7. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you believe we have collected information from a child under this age, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Scarlet Haven | Zanesville, Ohio | thescarlethaven@thescarlethaven.com